The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site. This website – TheUSATrailerStore.com (the “Site”) is being made available to you free-of-charge by TowBlazer, Inc. d/b/a The USA Trailer Store. The terms “buyer”, “customer”, “consumer”, “purchaser”, “you”, “your”, and “yours” refer to anyone accessing, viewing, browsing, visiting or using the Site. The terms “TowBlazer”, “The USA Trailer Store”, “seller”, “we”, “us”, and “our” refer to TowBlazer, Inc., its affiliates, associates, and subsidiaries. The terms “affiliates” and “associates” refer to advertisers, third-party content providers, merchants, sponsors, licensors and the like. We reserve the right to change the nature of this relationship at any time and to revise these Terms and Conditions from time to time as we see fit. As such, you should check these Terms and Conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires. If you violate any of the terms of these Terms and Conditions you will have your access canceled and you may be permanently banned from accessing, viewing, browsing and using the Site. Your accessing, viewing, browsing and/or using the Site after we post changes to these Terms and Conditions constitutes your acceptance and agreement to those changes, whether or not you actually reviewed them. Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.
All notices from TowBlazer, Inc. to you may be posted on our Website and will be deemed delivered within thirty (30) days after posting. Notices from you to TowBlazer, Inc. shall be made by certified mail to 1430 Poinsett Highway, Greenville, SC 29609.
This Site is operated by TowBlazer, Inc. Our primary place of business is located at 1430 Poinsett Highway, Greenville, SC 29609, USA.
We do not discriminate on the basis of age, color, gender, disability, race, national origin, sexual orientation or religion.
You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, homophobic or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. You agree not to harass, advocate harassment, or to engage in any conduct that is abusive to any person or entity. You are prohibited from sending or otherwise posting unauthorized commercial communications (such as spam) through the Site. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive User Content provided by you (e.g., through an author chat, online review, Facebook, or other social media), we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such User Content from the Site. We may disclose any User Content or electronic communication of any kind (a) to satisfy any law, regulation, or government request; (b) if such disclosure is necessary or appropriate to operate the Site; or (c) to protect the rights or property of TowBlazer, Inc., its associates, our users and customers and/or you.
We reserve the right to prohibit conduct, communication, or Content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of TowBlazer, Inc. or any third party. Notwithstanding the foregoing, neither TowBlazer, Inc. nor its Associates can ensure prompt removal of questionable Content after online posting. Accordingly, neither TowBlazer, Inc., nor its Associates assume any liability for any action or inaction with respect to conduct, communication, or Content on the Site.
USER CONTENT POSTED TO THE SITE
For any information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “User Content”), sent, transmitted, or uploaded by you on the Site, you agree to grant (a) us and our respective contractors and business partners a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license in perpetuity to use, copy, publicly perform, digitally perform, publicly display, and distribute such User Content and to prepare derivative works based on, or incorporate into other works, such User Content, with or without attribution; and (b)subject to the restrictions set forth in these Terms and Conditions, all users an irrevocable, perpetual, non-exclusive, royalty-free license and right to use such User Content for each user’s personal, non-commercial use. You understand that all your User Content may be visible to, sent to, and viewed by all other users of the Site, and you expressly waive any privacy rights you may otherwise have to your User Content. You agree to allow us, if we elect in our sole discretion, to email your User Content to other users.
You are solely responsible for your User Content and for the resolution of any disputes that arise between you and any other entity or individual because of your User Content. You agree not to post, upload, or transmit any User Content that violates the intellectual property rights of any third party including: copyright, patent, trademark, trade secret, publicity or privacy rights, or any other proprietary right of any party. You understand and agree that we do not monitor but reserve the right to review and delete any User Content for any or no reason, including but not limited to User Content that, in our sole discretion, (a) violates these Terms and Conditions, (b) is offensive or illegal, or (c) may harm, violate the rights of or threaten the safety of any User and/or any other individual or entity.
COPYRIGHT AND INTELLECTUAL PROPERTY
All Content appearing on this Website is the property of TowBlazer, Inc. Copyright © 2011 TowBlazer, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (a) the document is used for informational purposes only, and (b) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011 TowBlazer, Inc. All rights reserved. You may not upload, post, modify, reproduce, remove, delete, augment, add to, publish, transmit, distribute, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content protected by copyright, or other proprietary right, in whole or in part, without obtaining permission of the owner of the copyright or other propriety right except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107). Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third-party that may own the trademark or copyright of information displayed on the Site.
Sometimes, we depend on Associates to contribute to the Site. In accordance with the Digital Millennium Copyright Act, we are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of Content posted on or transmitted through the Site, or items advertised on the Site, by our Associates. If you believe that your rights under intellectual property laws are being violated by any Content posted on or transmitted through the Site or items advertised on the Site, please immediately contact us. We will investigate the claim and, if necessary, block or remove the infringing Content and/or advertisements. If you desire this course of action, please provide us with the following information:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
- A description of the copyrighted work or other intellectual property that you believe has been infringed;
- A description of where the material that you claim is infringing is located or identified on the Site; Your name, address, telephone number, and e-mail address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
- A statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the copyright or intellectual property or authorized to act on behalf of the owner of the copyright or intellectual property.
Please provide the above information to us through one of the following:
1430 Poinsett Highway
Greenville, SC 29609
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by TowBlazer, Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of TowBlazer, Inc. or any third-party, except as expressly granted herein.
We are not responsible for the content of any sites that may be linked to or from the Site or any bulletin board associated with the Site or us. These links are provided for your convenience only, and you access them at your own risk. Unless otherwise noted, any other website accessed from the Site is independent from us, and we have no control over the content of that other website. Furthermore, a link to any other website does not imply that we endorse or accept any responsibility for the content or use of such other website.
In no event shall any reference to any third-party or third-party product or service be construed as our approval or endorsement of that third-party or of any product or service provided by a third-party.
USE OF SITE
Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. TowBlazer, Inc., its subsidiaries, and its associates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of TowBlazer, Inc., its subsidiaries, or its associates.
Our SSL Certificate verifies that a secure webpage (such as a checkout page) is properly encrypted, ensuring that all information passed between a user and the internet browser is private, safe, and secure.
All transactions on this website are in the currency of US Dollars. For online transactions, we accept American Express, Discover, MasterCard, Visa, and PayPal. If you wish to pay by check or money order please contact us directly. In the event of fraudulent orders or software malfunction we reserve the right to cancel an order. We will credit your account for any charges billed by us, and attempt to contact you.
You may purchase merchandise from this Web site by using any one of the payment options listed. However, TowBlazer, Inc. reserves the right to change its payment procedures at any time without prior notice to you.
PRICES AND AVAILABILITY OF PRODUCTS
Prices and availability of products on the Site are subject to change without notice. Mistakes in pricing sometimes happen and will be corrected when discovered. As part of our dispatch procedure, we typically verify prices. Where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
TowBlazer, Inc. may charge sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped. TowBlazer, Inc. will charge sales tax for shipments to those states in which it has a substantial presence. At this time, TowBlazer, Inc. has a presence in the states of South Carolina. We will charge applicable sales tax for shipments to these states. However, trailers are classified as motor vehicles; and as such, the sales tax associated with motor vehicles sales (trailers) is to be paid to the state Department of Motor Vehicles (DMV) at the time of registration and is the responsibility of the purchaser. Consult your local and state government to determine tax laws and regulations in your area.
SHIPPING AND DELIVERY
FedEx®, United Parcel Service (UPS®), and United States Postal Service (USPS®) shipments are usually processed within one business day of receipt of payment. Fairings WITH Audio are excluded from one-day processing as they are built-to-order and times vary depending on the time of year. Contact us for current production time.
See specific product pages for the processing time associated with items shipped using other carriers. Please note that free shipping applies only to points within the contiguous United States.
FEDEX, UPS,AND USPS
We use FedEx, UPS, and USPS for small-package deliveries. The choice of when we use each carrier is solely at our discretion. All small package orders are filled and shipped from Greenville, SC 29609.
UPS, FedEx, and USPS delivery times vary in most casesfrom 1–5 business days. To determine time-in-transit for your item(s), visit the appropriate carrier’s website and use “29609” as the shipper’s zip code.
Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the bill of lading at the time of delivery. Notify the package carrier and us immediately; we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records. Be aware that the carrier will make a final determination.
For products too large for small-package shipping (i.e., trailers, hot dog carts, pedicabs, campers, etc.), we use LTL carriers,such as XPO Logistics, R+L® Carriers, etc.
RESIDENTIAL FREIGHT DELIVERY
The trucking company transporting your item(s) classifies the following locations as residential delivery: private residences, apartments, camps, RV parks,churches, construction sites, country clubs, estates, trailer parks, golf courses, farms, marinas, military bases, mini-storage warehouses, and schools.
Liftgate service will be applied to all residential freight deliveries.
A contact telephone number is required for delivery. The carrier may use the number for one of two reasons:
- If your item exceeds the maximum liftgate dimensions, you will need to pick it up from the freight terminal. The trucking company will contact you ONLY if there is a delay in the expected delivery date. Once we provide you with the tracking number and trucking company information, you will need to contact the company and schedule a time for a terminal pick-up.
- If your item does not exceed the maximum liftgate dimensions and will be delivered to your home, then the service provider will use this number to contact you to schedule a delivery appointment. Please note that delivery times are at the sole discretion of the carrier.
Be aware that the truck must be able to access the place of delivery. Also,know that truck freight companies DO NOT require their drivers to unload shipments. Liftgate service simply means the freight is lowered to the ground. It is the customer’s responsibility to move the product after it has been lowered to the ground.
NOTE: While we do offer liftgate service, we cannot guarantee it. From time to time, freight drivers do not feel comfortable unloading some of our larger products. As the decision to unload or not is ultimately left to the driver’s discretion, we have no control over that. In the unfortunate situation in which this is the case, the customer will be required to pickup the product from the freight terminal.
Once your order ships, we will provide you with a tracking number and link to the trucking company website. If you foresee an issue with one of the requirements above, then you may contact the trucking company and request that your shipment be held at the delivering terminal. You can then arrange for a terminal pick-up.
BUSINESS FREIGHT DELIVERY
For products too large for shipping via small-package carrier (i.e., trailers, hot dog carts, campers, etc.), we use LTL carriers, such as XPO Logistics, UPS Freight, R+L® Carriers, etc.
The trucking company transporting your item(s) classifies a business delivery asan address zoned for commercial or industrial real estate. Along with the commercial and industrial zoning stipulation, business must be conducted from this address. If your place of business falls under any of the “residential delivery” classifications stated above in the Residential Freight Delivery section, it will not be considered a business delivery.
Please note the following important information concerning the delivery of your shipment:
- If your business does not have a loading dock, then liftgate service is required.
- When making your purchase, you must select the appropriate liftgate option for your shipping address.
- If the incorrect freight option Is selected, the freight carrier will impose significant penalties.
- If you choose the wrong option or decide to change after your order has shipped, then you will incur a re-consignment or re-delivery fee. You will be required to pay these additional fees directly to the trucking company before they will deliver your order. You will be required to pay the difference in the original and new shipping fees plus a substantial re-delivery or re-consignment fee.
- Someone must be present to sign for delivery of the item between the standard business hours of 9:00 a.m. and 5:00 p.m. Monday through Friday. If the business is closed when the driver attempts delivery and re-delivery is required, then you will be responsible for a re-delivery fee. Delays may also result in storage fees that will also be your responsibility.
- The truck must be able to access the place of delivery.
- Truck freight companies DO NOT require their drivers to unload shipments.
- Due to liability concerns, if you do not have a loading dock, the trucking company will not allow you to remove from the back of the truck any shipment or any part of it—NO MATTER HOW SMALL IT MAY BE. Products can only be unloaded by the driver. In this case, you will be required to request liftgate service.
Be aware that the truck must be able to access the place of delivery. Also, know that truck freight companies DO NOT require their drivers to unload shipments. Liftgate service simply means the freight is lowered to the ground. It is the customer’s responsibility to move the product after it has been lowered to the ground.
NOTE: While we do offer liftgate service, we cannot guarantee it. From time to time, freight drivers do not feel comfortable unloading some of our larger products. As the decision to unload or not is ultimately left to the driver’s discretion, we have no control over that. In the unfortunate situation in which this is the case, the customer will be required to pick up the product from the freight terminal.
Once your order ships, we will provide you with a tracking number and link to the trucking company’s website. If you foresee an issue with one of the above requirements, then you may contact the trucking company and request that your shipment be held at the delivering terminal. You can then arrange for a terminal pick-up.
For some products, we exclude shipping to many western states. Please carefully read the product page of the item that interests you to determine whether or not we deliver to your state. If we do not deliver to your state, please contact TowSmart Trailers at https://towsmarttrailers.com, or call 562-788-0416.
All products are prepared to order at our distribution center in Greenville, SC. This is a working warehouse—not a retail location. Pick-ups are available Monday through Friday by appointment only and within limited hours. If after making your purchase you want to pick it up, contact us to schedule an appointment.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
The Site is provided on an “AS IS,” “as available” basis. Neither TowBlazer, Inc. nor its associates or subsidiaries warrant that use of the Site will be uninterrupted or error-free. Neither TowBlazer, Inc. nor its associates or subsidiaries warrant the accuracy, integrity, or completeness of the Content provided on the Site or the products or services offered for sale on the Site. Moreover, TowBlazer, Inc. makes no representation that Content provided on the Site is applicable appropriate for use in locations outside of the United States. TowBlazer, Inc. specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose.
NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY TOWBLAZER, INC., ITS SUBSIDIARIES, OR ASSOCIATES SHALL CREATE A WARRANTY. YOU EXPRESSLY AGREE THAT YOUR ACCESS TO, VIEWING OF, BROWSING, VISITING, OR USE OF THE SITE IS AT YOUR SOLE RISK.
Under no circumstances shall TowBlazer, Inc. , its subsidiaries, or its associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to TowBlazer, Inc. records, programs or services. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of TowBlazer, Inc. has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
The descriptions of, and references to, products, services and companies on this Website are the sole responsibility of the companies providing the information (“advertisers”), and not TowBlazer, Inc.
The products on our Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, you assume the risk when purchasing products for a commercial or business use or application.
We offer product specific limited warranty periods of (90) Ninety days, (1) one year, and (5) five years. Please review the items product page to reference which warranty applies. Terms of the warranty are below.
TERMS OF WARRANTIES
The USA Trailer Store warrants that its product will be free of build defects for a period totaling (90) Ninety days, (1) one year, and (5) five years. Warranties are product specific, reference product page. The warranty period begins on the day of purchase by the original owner, the warranty is not transferable.
In the event that any unit proves to be defective in material and/or workmanship under normal use, and is returned to The USA Trailer Store’s Greenville, South Carolina location, and under their inspection is determined to have been defective, the unit will be repaired without charge to the “original” purchaser. All parts removed/replaced become the property of The USA Trailer Store. Any freight transportation charges to or from The USA Trailer Store’s warehouse is the responsibility of the purchaser and shall not be a part of the builder’s limited warranty. (Repairs made by anyone other than The USA Trailer Store will not be paid.)
The USA Trailer Store will not be responsible for incidental, indirect, or consequential damages of any kind which may be incurred as a result of any defect in material or workmanship, including, but not limited to, loss of time, inconvenience, loss of income from use of said product, or in any way builder will not be responsible for any fees incurred by purchaser relating to any warranted claims against builder.
The warranty shall be void where the unit has been subject to misuse, neglect, alteration, modification, accident or where repair parts or actual repairs have been supplied and/or performed without the approval of The USA Trailer Store. The USA Trailer Store makes no warranty with respect to trade accessories (tires, wheels, etc.). This includes labor charges involved with trade accessories. Loading in excess of gross vehicle load ratings stated on the certificate plate will invalidate any and all warranties. Damage caused by failure to check and torque lug nuts properly is not covered by warranty. Normal wear items will not be replaced due to wear (items include, but are not limited to, lid and hinge seal, bearings, and hinges).
Any damage caused by or attributed to any act of Mother Nature whatsoever is not covered by builder’s warranty. Paint warranty (90 days) does not cover wear, deterioration and/or damage from road elements, salt, sand, weather conditions, and/or improper wash solvents.
TIRE AND WHEEL WARRANTY
Trailers are designed to be operated within the weight range of zero and its maximum load capacity (see owner’s manual for specific weight). To ensure that the tires are always able to meet the demands of a maximum load, tires must always be inflated to the maximum cold psi as listed on the tire side wall. It is critical that this guideline be strictly adhered to as under inflated tires are the leading cause of tire failure.
Steel trailer wheels are constructed by welding parts together. Consequently, this produces wheels that are less than perfect. As a result, minor side to side motion is not unusual when spinning the tire on its axle. It is a characteristic of steel wheels; therefore, it is not covered under this Limited Warranty (“Warranty”).
Products that show signs of neglect or abuse will void the Warranty. The USA Trailer Store will make final determination of Warranty coverage. You must provide proof of purchase and be responsible for the pre-paid shipping of the tire/wheel back to The USA Trailer Store. All Warranty claims must be approved by The USA Trailer Store. Additionally, a return merchandise authorization (RMA) is required from us and must be included in the return package and prominently displayed on the outside of said return package.
You are eligible for the benefits of this Warranty only if:
- you are the original owner of the new trailer tires from The USA Trailer Store;
- you present the tire/wheel within one (1) year of the date of purchase;
- your tire has a minimum of 2/32’’ of tread depth;
- your tires are on the trailer upon which they were originally installed according to the recommendations of the trailer builder or The USA Trailer Store; and
- you follow all procedures in this Limited Warranty.
WHAT THE LIMITED WARRANTY COVERS AND FOR HOW LONG
The USA Trailer Store warrants, subject to the terms, conditions and limitations stated herein, tires and wheels to be free from builder defects in materials and workmanship for a period of one (1) year from the date of purchase.
WHAT THE LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover:
- normal wear and tear;
- tires that are worn beyond the 2/32’’ tread depth;
- tires submitted due to damaged wheels or trailer or vehicle damage;
- transportation or towing costs, loss of time or use of the trailer, consequential or incidental damages of any kind, inconvenience;
- oxidation or corrosion of the wheel’s finish due to; for example, but without limitation, improper care, chemicals, or adverse weather;
- wheel defects such as, but without limitation, chips, scratches, dents, or dings caused by or resulting from misuse or abuse, accident, curb impact, potholes or chuckholes, overloading, improper tire size, improper tire inflation, excessive speeds, abnormal or severe operating conditions, or other components attached to or damaged caused by said attached components;
- premature or irregular treadwear, damage, or failure caused by or resulting from improper operation or maintenance such as, without limitation, misapplication, neglect, misuse, running flat, overloading, under or over inflation, excessive speed, improper installation, improper wheel alignment, improper mounting or dismounting, use of puncture sealants, tire plugs, or fillers, noncompliance with safety, usage, or maintenance instructions or parameters, or any alteration to the tire such as, without limitation, grooving bead or sidewall decorative material or the addition of a whitewall to any tire; and
- premature or irregular treadwear, damage, or failure caused by or resulting from fire, accident, chemical corrosion, malicious mischief, vandalism or road hazards such as, including but not limited to, nails, glass, rocks, curbs and other foreign objects and natural and man-made obstructions or obstacles such as excavations, construction, potholes and chuckholes resulting in, without limitation, carcass bruises, impact breaks, cuts, snags, punctures, and scuffs.
HOW TO OBTAIN A REPLACEMENT
Before any tire/wheel can be replaced, we require that it be taken to a dealership, mechanic, or technician who is equipped with a road force balancing machine to ensure that the tire is not solely in need of balancing. Click on or copy and paste the following link into your browser to locate a shop in your area with a road force balancing machine.
If it is determined that the tire is defective in materials or workmanship or that the tire requires 4 ounces or more to balance it, we will require a statement from the shop detailing the warranted issue
If it is determined that the wheel is defective in materials or workmanship or that the wheel exceeds a runout of .08’’, we will require a statement from the shop detailing the warranted issue.
Return the tire/wheel
Before attempting to return the out of service tire/wheel, you must first contact us. We will require a mailed, faxed, or e-mailed copy of the statement obtained from your dealership, technician, or mechanic that details the warranted issue. Once we receive the statement and approve the return of the tire/wheel, we will issue an RMA. Merchandise that is returned without an RMA will be refused.
Upon approval, ship the out of service tire/wheel to us freight prepaid to the below address:
Attn: WARRANTY RETURNS
1430 Poinsett Highway
Greenville, SC 29609
Once we receive the tire/wheel, we will verify with our own calibrated machines the reported issues contained in your mechanic’s/technician’s statement. If it is confirmed that the wheel has a runout of more than 0.08’’ or that the tire cannot be balanced with 4 ounces of weight, The USA Trailer Store will replace the tire/wheel. The tread will be measured, and we will calculate the prorated amount of use. You will be required to pay the prorated amount. After we receive your payment, we will ship the replacement tire/wheel to you.
Tires taken out of use due to a condition covered by the warranty will be replaced with a comparable new tire from The USA Trailer Store on a prorated basis for up to one (1) year from the date of the purchase of the original new tire.
If a tire under warranty has been used before it is returned to The USA Trailer Store, a replacement charge will be imposed. The replacement charge will be calculated by multiplying the percentage of usable original tread that has been worn off by the retail price of the tire. For example, if your tire had an original 8/32″ of usable tread and is worn to 6/32″ of usable tread, you have used 25% of the tire tread; therefore, you must pay 25% of the retail price of the comparable new tire before you receive the replacement tire.
A “comparable” new tire will be the same brand or line of tire unless the tire is not available. In which case, The USA Trailer Store may replace the tire with one that shares similar performance attributes and the same basic construction and with a different sidewall or tread configuration. Any replacement tire provided in agreement to this warranty will be covered by the warranty in effect at the time of replacement.
Property damage, serious injury, or death may result from:
- TIRE FAILURE DUE TO UNDER INFLATION/OVERLOADING/MISAPPLICATION.
- TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAINTENANCE.
- TIRE FAILURE DUE TO IMPROPER REPAIRS.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLICATION OR USE, IN NO EVENT SHALL TOWBLAZER, INCORPORATED’S LIABILITY EXCEED THE ORIGINAL PRICE OF THE PRODUCT, NOR SHALL TOWBLAZER, INCORPORATED BE LIABLE FOR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES.
VOID WHERE PROHIBITED
Although the information on this Website is accessible worldwide, not all products or services discussed in this Website are available to all persons or in all geographic locations or jurisdictions. TowBlazer, Inc., its subsidiaries, and Associates each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of TowBlazer, Inc. shall apply and both parties shall consent to the jurisdiction of said State’s courts. Both parties expressly waive a trial by jury.
CREDIT AND DEBIT CARD TRANSACTIONS
By providing your credit card or debit card information:
- you are stating that you are an authorized user of the credit card or debit card and that the associated information provided (account holder name, account number, billing address, etc.) is accurate;
- you authorize TowBlazer, Inc. to charge the amount you have requested to your credit card or debit card; and
- you are consenting to receive a one-time confirmation of this payment electronically to the email address you have provided to us.
Every order is subject to all terms and conditions stated on this website. Any failed delivery attempts due to an invalid or incomplete address or failure of the customer to retrieve the parcel or where a customer rejects delivery or otherwise causes a delivery failure for any reason, the customer shall be liable for the full cost of shipping and handling.
You agree that the exclusive remedy for any claim or dispute related to any transaction which takes place through our website shall be binding arbitration in the state of South Carolina. You agree to allow TowBlazer, Inc. 60 days from the date of notice of any claim or dispute to resolve any such claim or dispute directly. In the case a resolution cannot be reached within 60 days after notice of any such claim or dispute is given to us, then the only remedy available shall be binding arbitration in South Carolina, in all cases, without exception, with all expenses to be paid by the respective parties. You agree not to file or initiate any complaint, chargeback, dispute, or any claim related to any transaction with this website and/or company. By using this website, making any purchase, or conducting any transaction with TowBlazer, Inc., you agree to all terms and conditions stated herein. Any action in breach of this agreement that causes reversal of any payment in full or in part shall result in a collections action for the full or partial order total (the amount reversed) plus an additional $50. You agree that any breach of this agreement shall also constitute liability in the amount of $200 plus any related costs directly or indirectly relating from any such breach. These costs shall be collected using a collections agency and/or civil action in South Carolina. You agree that the exclusive forum for any dispute or claim relating to any transaction conducted through our website shall be in South Carolina.
This is a legally binding contract and will be enforced where applicable.
The Terms and Conditions constitute the entire agreement between you and TowBlazer, Inc. with respect to this Website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and TowBlazer, Inc. with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by TowBlazer, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
GOVERNING LAW / VENUE FOR DISPUTES / CONTRACT TERMS
Use of this site, and all of its terms and conditions, constitute a legal contract between you and TowBlazer, Inc. (References to “you” or “your” shall relate to a customer of TowBlazer, Inc. or other party that visits, browses, shops, accesses or otherwise uses the Site (the “Customer”); references to “TowBlazer” shall relate to TowBlazer, Inc. and its affiliates.) By visiting, browsing, shopping, accessing or otherwise using this site (“Site”), you acknowledge that you have read, understood, and agree to be bound by this User Agreement. If you do not agree to this User Agreement then do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States copyright law and international treaties. This Site is controlled and operated by TowBlazer, Inc. from its offices within the United States. Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the state of South Carolina without regard to conflict of law rules. You consent to jurisdiction of the federal and state courts located in South Carolina, County of Greenville to hear any such claims.